Orders
Help and quick answers for common order inquiries.
Can I cancel my order?
We're passionate about getting your order in your hands as quickly as possible! This means that we work hard to process them very quickly once received. Unfortunately, in most cases we aren't able to cancel an order once it has been placed. Please re
Can I edit my order?
As a result of our fast processing and shipping timeframes, once an order has been placed, we may not be able to edit your order. Please send us an email as quickly as possible at [email protected] with your order number and change request, and our
I forgot to enter my sale code, what can I do?
If you forgot to apply a sale code, send us an email and our team will be happy to help! There is no need to cancel your order or place it again. We can retroactively apply eligible sale codes. We are happy to price match our own sales as long as you
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to track your package. We recommend tracking your order directly through the carrier's website in order to receive the most comprehensive t
I received a notification that my order was delivered, but I haven't received it. What should I do?
We're sorry to hear your package hasn't arrived! Here are the steps we recommend:. 1. Check with neighbors or household members: Carriers sometimes leave packages with a neighbor or in a different spot than usual. 2. Check around all entry points of