I received a notification that my order was delivered, but I haven't received it. What should I do?Updated 7 days ago

We're sorry to hear your package hasn't arrived! Here are the steps we recommend:

1. Check with neighbors or household members: Carriers sometimes leave packages with a neighbor or in a different spot than usual.

2. Check around all entry points of your home: Packages are sometimes left at side or back doors.

3. Wait 24 hours: Occasionally, carriers mark packages as delivered slightly early.

4. Contact the carrier: Use your tracking number to open an inquiry with the shipping carrier.

5. Contact us: If the package still cannot be located after 48 hours, please reach out to us at [email protected] or call 888-426-1020. We're happy to help! 

Please note: 

• You are responsible for ensuring the address entered at chekout is correct. 
  
  
• Quick pay features (like Apple Pay and ShopPay) will change your shipping address automatically to the address stored in your quick pay account. Ensure that your account address is correct before using a quick pay feature. 
  
  
• We advise against using quick pay features for gift purchases, as they will override the shipping address that you enter at checkout.